Cheshire Pony Parties: Rides, Toys, Parties and More

Customer Services

Here you'll find all the information you need on our services, paying plus a little bit about us. About the business
Terms and conditions for pony functions
Terms and conditions specifically for pony parties
Perfect Ponies Club Memberships
Pony experiences
Payments
Privacy

Where we operate
We mainly operate at our premises at Brookfield, Oscroft, Chester CH3 8NL, however occassionally we attend private parties, local fairs and corporate events.

We are based just outside Kelsall, 7miles east of Chester, just off the A51/A54 Chester to Manchester road in some of Cheshire's finest horsey country.

Who are we
The business is owned by mother of 2 and long-term horse enthusiast Amanda Keech.
The family lives in the heart of Cheshire, near to Chester with their dog, cat and a gaggle of equines large and small!
Amanda also operates Orchard Coaching, offering team building and leadership courses with a very different approach.

Contacting us
If you need to reach us, either call us on 01829 741919 or email us at amanda@cheshireponyparties.co.uk

Pony functions
Pony functions should be booked and paid for (or deposit paid) at least 48 hours before the event. We may take bookings up to 24 hours before IF you contact us first and we confirm that there is availability. We may charge a £2 late booking fee for such bookings.
If a session becomes full we will notify you. You will have the option to transfer to any available session, or alternatively we will add you to our waiting list. If there is sufficient demand for a session we will try and put on another session on the same day.
We reserve the right to cancel a pony activity up to and including the day of the activity if there are insufficient bookings or in exceptional circumstances. Where possible we aim to notify you at least 48 hours before the activity, however this is sometimes not achievable eg extremely poor and changing weather conditions. Should we cancel an activity you will be offered a full refund or transfer to another activity.
Please note that we are usually busy preparing ponies on the morning of an event and it is extremely difficult to return calls! If you have not booked in it is too late on the morning!
We provide detailed directions with confirmation of your booking. It is your responsibility to arrive in time to be ready for the start of your activity. Activities will finish at the booked time unless you have arrived early and the activity starts early.
Apart from pony parties (see below), if you have paid in full or paid a deposit for an activity and need to ammend or cancel this must be done at least 48 hours prior to the activity for a refund to be given.
Wherever possible will use the most appropriate pony(ies) for the function generally based on the age of the children involved.
We normally use one pony.
We expect that those children not immediately around the pony are supervised by a suitable adult whilst we focus on ensuring those around the pony are enjoying themselves safely.
Children under 5 should be accompanied by a responsible adult at all times.
Most of our activities are available to children with a minimum age of 2, however for some activities we recommend a minimum age of 4.
We have riding hats which the children must wear when riding.
All children should be advised to wear shoes with a covered toe.
For insurance purposes all children must be led at walk whilst riding.
For safety reasons no dogs, no ball/throwing games, no running & no smoking allowed on premises.
Our ponies are used to children and animals but we do expect children to behave and reserve the right to ask parents to remove children who may/may potentially upset our ponies or other visitors.
We are happy for adults to take photos of the children during their visit. Occassionally some of these photos may appear on our website. If you are unhappy with this please let us know.
Whilst we have tried to make safe all areas we cannot be held responsible for any damage or injury caused whilst on our premises.
Most activities require payment online in full or a deposit (but see note re parties below)
Our ponies are very used to children being children but we do reserve the right to ask that a child be removed from the party area if his/her behaviour is inappropriate and/or causing a risk to the other partygoers.

Pony parties
We have to restrict the number of children to a maximum of 12 when using only one pony to enable each child to have a ride in the time provided.
We can accommodate up to 20 children for a party in the Orchard when using two ponies, which will be priced accordingly.
Occassionally, on request and for slightly larger parties (up to 20 children), in our locality we may agree to bring two ponies to your home, but this obviously requires an additional handler and therefore will be priced accordingly.
For a pony party in the Orchard, if required, we may be able to supply an additional party entertainer-please ask for details.
When bringing our party ponies to you, we usually visit the party location within 2 weeks of the party to check parking and turning facilities for the 4x4 and trailer, and also that the garden is suitable ie relatively flat, of a reasonable size and accessible.
Party bookings are subject to a deposit of £100.
This is refundable subject to an administration fee of £20 with a minimum 31 days notice of any cancellation.

However, we are more flexible during the winter months as we understand that the children are not usually quite as hardy as the ponies!
We reserve the right to request payment of any 'extras' not provided directly by Cheshire Pony Parties, such as party teas, birthday cakes and additional party entertainers etc to be paid for in full at the time of booking.

Parties will start at the time stated so please ensure all guests have the directions and arrive on time. Our gates will be open 10 minutes before the party is due to start.
Parties will also finish at the agreed time and we do reserve the right to charge a penalty for those who extend their time here excessively (I'm afraid a handful of people do abuse our hospitality!)

Payment of the balance is due 10 days before the party. We prefer online payment but accept cheques payable to Cheshire Pony Parties.

Perfect Ponies Club Membership
Membership is for one year. It is your responsibility to renew membership but we will aim to remind you of the renewal date.
VIP memberships
VIP memberships only include hour long experiences.
Please refer to our terms and conditions for experiences.
We may allow VIP members to take some of their experiences as 60 or 90 minute holiday activities instead. In this instance we will discuss with you how many holiday activities equate to an experience.
Where a VIP4 membership has been taken, at least one of the experiences must be taken between November and March (but can include a Christmas experience).
During the summer months when we are busy with parties we cannot guarantee to be able to accommodate experiences during every week-end.
Events memberships
Events memberships only include 60 or 90 minute public holiday activities or public Christmas experiences as listed on our events diary and with a maximum value of £16 per child.
We usually run holiday activities during the school holidays. Please refer to our terms and conditions for pony functions.

Pony experiences
During peak party periods we reserve the right to take provisional bookings for week-end experiences until 10 days before at which time a booking would be confirmed or re-booked.

Payment Methods
We accept most major credit and debit cards via our secure payment provider, Paypal (no paypal account required).
We can also accept payment via Paypal, cheque or cash (if you're visiting).

Secure Payment

Online payments are made through the secure environment of Paypal - a world leader in web payment providers.
You do NOT need a paypal account to order on-line and can use most major credit and debit cards.
Any credit card details you entered are transmitted over a secure(SSL) link and stored using 128-bit encryption.
We do not see or hold your credit card details.
We can also accept payment by cheque (made payable to Cheshire Pony Parties) or cash(if visiting).

Privacy
We will use any data we collect from you responsibly.
We do not disclose clients' information other than when essential.
From time to time we may notify customers of new products by email. If you do not wish to receive such offers please email us.

Cheshire Pony Parties

01829 741919 Wonderful pony parties and experiences for all ages Call Amanda now to discuss your perfect pony party

01829 741919
Wonderful pony parties and experiences for all ages
Call Amanda now to discuss your perfect pony party